Lowongan Kerja Posisi Cebu City - Operations Director (For Pooling) di Tech Mahindra Ltd.
DESKRIPSI LOWONGAN KERJA
Responsibilities
Financial Management
Direct annual budgeting and planning process for the organization's annual budget
Develop and manage annual budget
Oversee monthly and quarterly assessments and forecasts of the organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.
Develop long-range forecasts and maintain long-range financial plans
Prepare annual audit and be a liaison with all outside vendor
Manage Profit and Loss of the programs handled Organizational Effectiveness
Manage functions
Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation; Business Transformation
Participate in the development and presentation of proposals for business development
Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction.
Organizational Leadership
Contribute to short and long-term organizational planning and strategy as a member of the management team
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
Manage and drive performance from the Operations Managers, Associate Managers, Team Leaders and Associates in meeting SLAs and KPIs
Lead multiple programs and LOBs
Will act as the site POC and oversee business continuity
Client Relationship
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
Provide excellent customer service and determine the needs of the client
Other tasks as assigned by the immediate reporting manager as needed by the business
Requirements
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field
At least 12 year(s) of working experience in the related field is required for this position
At least 2 years working in a Director level and has had P&L responsibility, and managed projects
Preferably Directors specializing in Customer Service or equivalent
Ability to handle 800+ FTEs under multiple line of businesses
Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targets
Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues
Has the ability to work with senior management and work within the political structure of his/her own organization as well as the clients
Is able to communicate effectively in writing, verbally, and through presentations
Possess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology; understand the requirements for the various staff positions
Has an understanding of the technology/RPA used in the BPO industry
Strong negotiation skills
Strong Business Acumen
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : CEO/SVP/AVP/VP/Director Kualifikasi : Admin/Human Resources, Top Management Pengalaman Kerja : 2 years Jenis Pekerjaan : Full-Time Spesialisasi Pekerjaan : Admin/Human Resources, Top Management / 502, 148
Informasi perusahaan Pemberi Kerja, Tech Mahindra Ltd.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.
Informasi Tambahan Perusahaan Tech Mahindra Ltd.
Ukuran Perusahaan : More than 5000 Employees Waktu Proses Lamaran : 7 days Industri : Call Center/IT-Enabled Services/BPO Tunjangan dan Lain-lain : Dental, Education support, Medical, Business (e.g. Shirts) Lokasi : Cebu (Cebu City)
